Frequently Asked Questions
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unworn, and in original condition with tags attached. Please note we do not accept returns or refunds for items reported as defective — see our Refund Policy for full details.
How much does shipping cost and how long does it take?
We offer flat-rate shipping of $4.99 on every order, with delivery in 8–15 business days. Orders are typically processed within 1–3 business days before shipping.
Do you ship outside the United States?
Right now we ship to addresses within the United States only.
How do I find my correct shoe size?
Check the size chart and product details listed on each item page before ordering. If you're between sizes or unsure, reach out to our support team before purchasing — we're happy to help.
Can I change or cancel my order after placing it?
Contact us as soon as possible at support@stepsauraa.com. We process orders quickly, so we can only make changes or cancellations before an order has shipped.
How can I contact customer support?
Our support team is available at support@stepsauraa.com or +1 (404) 937-7874. We aim to respond to every message quickly.