Last Updated: September 21, 2026

At Steps Auraa, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, we accept returns for both non-defective and defective items in accordance with the terms below.

Please review this policy carefully before requesting a return or refund.

1. 30-Day Returns

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, the item must:

• Be returned within 30 days of delivery

• Be unused and unworn

• Be in the same condition in which you received it

• Have its original tags attached, where applicable

• Include the original packaging, where applicable

• Not show signs of washing, alteration, misuse, or damage caused after delivery

Both defective and non-defective products may be eligible for return, subject to the requirements outlined in this policy.

2. How to Start a Return

Before sending an item back, please contact our customer support team to request return instructions.

Email us at:

support@stepsauraa.com

Please include:

• Your order number

• Your name

• The email address used to place the order

• The item you would like to return

• The reason for the return

If the item is defective, damaged, or incorrect, please also include clear photographs showing the issue.

Please do not send a return to our business address without receiving return instructions from our support team first. Items sent back without contacting us may experience processing delays or may not be accepted.

3. Non-Defective Returns

If you simply change your mind, ordered the wrong size, or otherwise no longer want an eligible product, you may request a return within 30 days of delivery, provided the product meets the return-condition requirements.

For non-defective returns, the customer is generally responsible for the cost of returning the item.

Original shipping charges are generally non-refundable for non-defective returns.

4. Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or different from the item you ordered, please contact us as soon as possible after delivery and within the 30-day return period.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging, if applicable

Our support team will review the information and provide return instructions if the item qualifies.

For an approved defective, damaged, or incorrect-item return, we will determine the appropriate resolution, which may include a replacement or refund.

5. Return Inspection

Once we receive your returned item, it will be inspected to confirm that it meets the requirements of this policy.

We may check the item's:

• Overall condition

• Tags and labels

• Packaging

• Signs of use or wear

• Damage or alterations

• Product identity and order information

If a non-defective item is returned in a condition that does not meet our return requirements, the return may be rejected and the item may not qualify for a refund.

6. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–10 business days after the return has been received and approved.

Once we issue the refund, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

7. Return Shipping Costs

For non-defective returns, the customer is generally responsible for the cost of return shipping.

For defective, damaged, or incorrect items, please contact us before returning the product. We will provide appropriate return instructions after reviewing the issue.

Original shipping charges are generally non-refundable for non-defective returns.

8. Exchanges

We do not process direct exchanges.

If you need a different size, color, or product variation, the recommended process is to:

1. Request a return for the original eligible item.

2. Send the item back according to our return instructions.

3. Wait for the return to be approved and processed.

4. Place a new order for the desired item or variation.

The new order will be subject to the product's availability and the prices applicable at the time the new order is placed.

9. Non-Returnable Situations

A return may not be accepted when:

• The return is requested more than 30 days after delivery

• The item has been worn or used beyond reasonable inspection

• The item has been washed

• The item has been altered or modified

• The item has been damaged after delivery through misuse or improper care

• Required tags are missing, where applicable

• The item is returned without following the required return instructions

• The product cannot reasonably be identified as the item originally purchased

These restrictions do not limit any rights you may have under applicable consumer protection laws.

10. Return Packages

We recommend using a shipping service that provides tracking when returning an item and keeping your shipping receipt until the return has been received and processed.

Steps Auraa is not responsible for a return package that is lost in transit before it reaches us.

11. Refund Not Received

If your refund has been approved but you have not received the funds within the expected timeframe, please first check your bank or payment account.

You may also contact your card issuer or payment provider, as processing times can vary.

If you still cannot locate the refund, please contact us with your order number so we can assist.

12. Contact Us

If you have questions about a return, refund, defective product, or exchange, please contact our customer support team.

Steps Auraa

Email: support@stepsauraa.com
Phone: +1 949 593 1726

For faster assistance, please include your order number and the email address used during checkout when contacting us about an existing order.

Return Summary

Please note: All returns must be requested within 30 days of delivery and must follow the return instructions provided by Steps Auraa.