Terms of Service

Terms of Service

Last Updated: September 21, 2026

Welcome to Steps Auraa. These Terms of Service govern your use of stepsauraa.com and your purchase of products through our online store.

By accessing, browsing, or using our website, or by placing an order through our store, you acknowledge that you have read, understood, and agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Our Store

Steps Auraa operates this online store to provide customers with access to our products and related information.

Throughout these Terms, the terms "Steps Auraa," "we," "us," and "our" refer to Steps Auraa. The terms "you," "your," and "customer" refer to the person accessing our website or purchasing products from us.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not:

  • Use the website for fraudulent or unlawful purposes

  • Attempt to interfere with the operation or security of the website

  • Access or attempt to access areas of the website without authorization

  • Submit false, misleading, or fraudulent information

  • Use automated methods to interfere with or collect information from the website without authorization

  • Attempt to compromise the security of our website, checkout, or payment systems

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to provide accurate and up-to-date information about the products available through our store.

Product information may include:

  • Product descriptions

  • Product specifications

  • Images

  • Sizes and variations

  • Colors

  • Prices

  • Availability

We aim to display product images and descriptions as accurately as possible. However, the appearance of colors may vary depending on your device, display settings, or other technical factors.

Product information, availability, and pricing may be updated from time to time without prior notice.

4. Product Availability

Products displayed on our website are subject to availability.

We make reasonable efforts to maintain accurate inventory information. However, in some circumstances, a product may become unavailable after an order is submitted.

If we are unable to fulfill an order because a purchased product is unavailable, we will contact you using the information provided with your order and provide an appropriate resolution, which may include a refund for the unavailable item.

5. Prices and Taxes

Product prices are displayed on the website and may change from time to time.

The applicable product price, shipping charges, and any applicable taxes will be displayed during checkout before you complete your purchase.

We reserve the right to correct pricing or other information displayed on our website when an error has occurred.

If a material pricing error affects an order, we may contact you before fulfillment to confirm whether you would like to proceed at the correct price. If the order cannot be fulfilled at the displayed price, the order may be cancelled and any payment collected for the affected order will be refunded.

6. Orders

When you place an order through our website, you are making a request to purchase the products selected during checkout.

You are responsible for providing accurate and complete information, including:

  • Your name

  • Billing information

  • Shipping address

  • Email address

  • Phone number, where requested

  • Payment information

After you submit an order, you will generally receive an order confirmation email containing your order details.

An order confirmation confirms that we have received your order request. It does not prevent us from taking reasonable action if there is a product availability issue, pricing error, payment problem, suspected fraud, or other legitimate issue affecting the order.

7. Payment

Payment is required at checkout using the payment methods available through our store.

By submitting an order, you authorize the applicable payment provider to process the total amount shown at checkout.

You agree that the payment and billing information you provide is accurate and that you are authorized to use the selected payment method.

If a payment is declined, cannot be authorized, or requires additional verification, the order may be delayed or may not be completed.

For additional information about payment processing, please refer to our Payment Policy where available.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests. However, cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

If an order can no longer be cancelled, you may be able to request a return after delivery in accordance with our Refund and Return Policy.

9. Shipping and Delivery

Orders are processed according to the handling and shipping timeframes stated in our Shipping Policy.

Our current estimated delivery timeframe is 8–15 business days, consisting of:

  • Handling and fulfillment: 1–3 business days, Monday–Friday

  • Transit: 7–12 business days, Monday–Friday

Our standard shipping charge is $4.99.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather, holidays, customs processing, transportation disruptions, or other circumstances outside our reasonable control.

For complete information about shipping, please review our Shipping Policy.

10. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our applicable Refund and Return Policy.

Please review that policy before requesting a return or refund, as eligibility requirements, return timeframes, product conditions, and refund procedures may apply.

11. Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

When contacting us about an order issue, please provide your order number and relevant information or photographs where requested. This allows us to review the issue and determine the appropriate resolution.

12. Intellectual Property

All content available on stepsauraa.com, including but not limited to:

  • Text

  • Product descriptions

  • Logos

  • Brand names

  • Graphics

  • Photographs

  • Website designs

  • Page layouts

  • Other original materials

is owned by Steps Auraa or used with permission from the applicable rights holder, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our website content without prior written permission, except where permitted by applicable law.

13. Third-Party Services and Links

Our website may use third-party services or payment providers to support functions such as payment processing, shipping, analytics, or other website features.

Third-party services may have their own terms and privacy policies. We are not responsible for the independent policies or practices of third-party services that we do not control.

Our website may also contain links to third-party websites. These links may be provided for convenience, and we are not responsible for the content, availability, or practices of websites operated by third parties.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

Website availability may occasionally be affected by maintenance, updates, technical problems, hosting issues, or circumstances outside our reasonable control.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Steps Auraa will not be responsible for indirect, incidental, special, consequential, or similar damages arising from your use of our website or purchase of our products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, damages, and reasonable expenses arising from your violation of these Terms or your misuse of our website.

17. Changes to These Terms

We may update or modify these Terms of Service from time to time.

When changes are made, the updated version will be posted on this page along with a revised Last Updated date.

Your continued use of our website after updated Terms are posted constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms of Service are governed by the laws of the State of California, United States, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply.

20. Entire Agreement

These Terms of Service, together with our other applicable store policies, constitute the terms governing your use of our website and your purchases from Steps Auraa, except where additional terms are expressly provided for a particular product, service, or transaction.

21. Contact Us

If you have questions about these Terms of Service, your order, or any of our store policies, please contact us.

Steps Auraa

Email: support@stepsauraa.com
Phone: +1 949 593 1726

For order-related inquiries, please include your order number and the email address used during checkout whenever possible. This helps us locate your order and assist you more efficiently.

By using stepsauraa.com or placing an order through our store, you acknowledge that you have reviewed and agreed to these Terms of Service.