Shipping Policy

Last Updated: September 21, 2026

Thank you for shopping with Steps Auraa. We want to make our shipping process as clear and transparent as possible. Please review the information below regarding order processing, handling, shipping, tracking, and delivery.

1. Order Cutoff Time

Our daily order cutoff time is:

6:00 PM
Pacific Standard Time (GMT-08:00) — Los Angeles

Orders placed before the daily cutoff time on a business day will generally begin processing on that business day.

Orders placed after 6:00 PM, or on weekends and holidays, will generally begin processing on the next business day.

2. Handling & Processing Time

After your order is successfully placed and payment has been confirmed, we begin processing and preparing your order for shipment.

Our estimated handling time is 1–3 business days, Monday through Friday.

During the handling period, your order may go through the following steps:

• Order and payment verification

• Product preparation

• Packaging

• Order fulfillment

• Shipment preparation

• Handover to the shipping carrier

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information when available.

3. Transit & Delivery Time

After your order has been shipped, the estimated transit time is 7–12 business days, Monday through Friday.

Based on our standard handling and transit timeframes, the estimated total delivery time is 8–15 business days.

Estimated Delivery Timeline

• Handling & fulfillment: 1–3 business days

• Shipping/transit: 7–12 business days

• Total estimated delivery: 8–15 business days

The 8–15 business-day timeframe is an estimate and is not a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, holidays, weather, customs processing, transportation conditions, and other circumstances outside our control.

4. Shipping Cost

We currently offer a simple flat-rate shipping option:

Standard Shipping: $4.99

The applicable shipping charge will be displayed during checkout before you complete your purchase.

5. Shipping Confirmation & Tracking

Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.

When tracking information is available, the email will include a tracking number or tracking link that you can use to monitor your package.

Please allow some time for tracking information to become active after the shipping carrier receives and scans your package.

6. Shipping Address

Please carefully review your shipping information before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name

• Street address

• Apartment, suite, or unit number, if applicable

• City

• State or province

• ZIP or postal code

• Country

Steps Auraa is not responsible for delivery issues, delays, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

7. Delivery Delays

We make every reasonable effort to process and ship orders within the timeframes stated in this policy. However, circumstances outside our control may occasionally cause delays.

These circumstances may include:

• Shipping carrier delays

• Severe weather

• Public holidays

• Customs processing

• Transportation disruptions

• High shipping volumes

• Incorrect or incomplete delivery information

• Other circumstances beyond our reasonable control

If your shipment is delayed, please use the tracking information provided in your shipping confirmation email to check the latest available status.

8. Lost, Damaged, or Undelivered Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the designated delivery location.

If you believe your package has been lost, damaged, or has not arrived within the expected delivery timeframe, please contact our customer support team.

We will review the available order and shipping information and assist you with the appropriate next steps.

9. Questions About Your Shipment

If you have any questions about your order, shipping, tracking, or delivery, please contact our customer support team.

Email: support@stepsauraa.com
Phone: +1 949 593 1726

Our support team will make reasonable efforts to assist with shipping-related questions during our regular customer service hours.

Shipping Summary

Please note: The 8–15 business day delivery timeframe is an estimate calculated from the stated handling and transit periods. It is not a guaranteed delivery date. Actual delivery times may vary due to carrier operations, customs, weather, holidays, and other circumstances outside our control.