Contact
Contact Us
We’re here to help. If you have questions about a product, your order, shipping, returns, refunds, or anything else, our customer support team is happy to assist.
Live Chat Support
For the quickest response, you can contact us through the Live Chat option available on our website.
Our live chat support team typically responds within 1 hour during our regular support hours.
Simply open the chat option on our website and send us your question. We’ll get back to you as soon as possible.
Email Support
You can also contact us by email:
For questions about an existing order, please include your order number and the email address used during checkout so we can assist you more efficiently.
Phone Support
+1 949 593 1726
Our team can assist with general questions and order-related inquiries.
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM
Live chat and email response times may be longer outside our regular support hours, on weekends, or during holidays.
Business Address
Steps Auraa
825 W La Palma Ave SPC 45
Anaheim, CA 92801
United States
Shipping Information
Our standard shipping service has an estimated total delivery time of 8–15 business days.
This includes:
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Handling & fulfillment: 1–3 business days
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Transit: 7–12 business days
Standard shipping: $4.99 flat rate per order.
For complete information about order processing and delivery, please review our Shipping Policy.
We're Here to Help
Whether you need help choosing a product, checking an order, understanding shipping, or starting a return, please reach out through live chat, email, or phone.
We appreciate your choosing Steps Auraa and look forward to assisting you.