Last Updated: September 21, 2026
At Steps Auraa, we aim to provide a simple, secure, and transparent checkout experience. This Payment Policy explains how payments are handled when you place an order through our online store.
1. Accepted Payment Methods
Steps Auraa accepts the payment methods available and displayed during checkout.
Depending on availability, payment options may include major credit and debit cards and other payment methods supported by our Shopify checkout.
The payment methods available to you will be displayed at checkout before you complete your purchase.
2. Payment Processing
Payments are processed through the payment providers available through our Shopify-powered checkout.
When you enter your payment information during checkout, the information is securely transmitted to the applicable payment processor for authorization and processing.
Steps Auraa does not manually process or store your complete credit or debit card number.
3. When You Are Charged
Payment is generally authorized and processed when you complete your order at checkout.
By submitting an order, you authorize the applicable payment provider to charge the total amount displayed at checkout.
Your total may include:
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Product price
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Shipping charges
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Applicable taxes
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Any other charges clearly displayed before you complete your purchase
The final amount will be shown before you submit your order.
4. Order Confirmation
After successfully placing an order, you will generally receive an order confirmation email containing information such as:
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Order number
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Products purchased
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Quantity
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Product price
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Shipping charges
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Applicable taxes, where required
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Total order amount
An order confirmation confirms that we have received your order. In certain circumstances, an order may still require additional verification or may be cancelled in accordance with our store policies.
5. Payment Authorization and Verification
Some transactions may require additional verification by your bank, card issuer, or payment provider.
For security and fraud-prevention purposes, we may also review order and payment information when necessary.
If additional verification is required, we may contact you using the contact information provided with your order.
If payment authorization or required verification cannot be completed, the order may be delayed or cancelled. If payment has already been collected, any applicable refund will be issued to the original payment method.
6. Declined or Failed Payments
If your payment is declined or cannot be processed, your order may not be completed.
A payment may fail for reasons including:
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Incorrect payment information
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Insufficient available funds
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Expired payment card
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Billing information mismatch
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Bank or card issuer restrictions
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Payment provider security checks
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Temporary technical issues
If your payment fails, please verify your information and try again or select another available payment method.
If you believe your payment was incorrectly declined, please contact your bank, card issuer, or payment provider.
7. Billing Information
You are responsible for providing accurate billing and payment information during checkout.
Please ensure that the information you provide, including your name and billing address, is accurate and matches the information associated with your payment method where applicable.
Incorrect billing information may result in a declined payment or additional verification.
8. Currency and Currency Conversion
Product prices and applicable charges are displayed in the currency presented during your shopping and checkout experience.
If your payment account or card uses a different currency, your bank or payment provider may apply its own currency conversion rate or foreign transaction fee.
Any such fees are determined by your financial institution or payment provider and are outside the control of Steps Auraa.
9. Taxes and Shipping Charges
Applicable taxes and shipping charges will be displayed at checkout before you complete your purchase.
Our current standard shipping charge is a $4.99 flat rate, as described in our Shipping Policy.
10. Refunds and Payment Reversals
If a return or refund is approved under our Returns & Refund Policy, the applicable refund will generally be issued to the original payment method used for the purchase.
Approved refunds are generally processed within 5–10 business days after the return has been received and approved.
After a refund is issued by Steps Auraa, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
11. Order Cancellation and Refunds
If you request cancellation of an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
If an eligible cancellation is approved after payment has been processed, the applicable refund will be issued to the original payment method.
If the order has already shipped, you may need to follow the return process described in our Returns & Refund Policy.
12. Payment Security
We take reasonable measures to protect payment information submitted through our online store.
Payment information is handled through secure checkout and payment-processing systems.
For your protection, please do not send complete credit or debit card information, CVV/security codes, passwords, or other sensitive payment credentials to us by email, phone, or live chat.
13. Fraud Prevention
To help protect our customers and our business, transactions may be subject to security and fraud-prevention checks.
We reserve the right to delay, decline, or cancel an order when there are reasonable indications that a transaction may be unauthorized, fraudulent, or otherwise unable to be safely processed.
If an order is cancelled after payment has been collected, any applicable refund will be issued to the original payment method.
14. Payment Disputes
If you believe there is an error with a charge associated with your order, please contact our customer support team so we can review the issue.
When contacting us, please provide your order number and relevant payment details.
For your security, never send your full card number or security code by email or live chat.
15. Contact Us
If you have questions about payments, billing, orders, or refunds, please contact us.
Steps Auraa
Email: support@stepsauraa.com
Phone: +1 949 593 1726
For order-related questions, please include your order number and the email address used during checkout whenever possible. This helps us locate your order and assist you more efficiently.
Support Hours: Monday–Friday, 9:00 AM–6:00 PM
By placing an order through Steps Auraa, you acknowledge that you have reviewed the payment information displayed at checkout and agree to the applicable payment terms described in this policy.